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Frequently Asked Questions

Frequently Asked Questions in Lexington KY

Here are the most frequently asked questions at our Lexington Chiropractic Office. Feel free to contact us if you do not find your answer below!

What do I need to bring to my new patient appointment?

  • Your insurance card
  • The completed and signed Signature Pages
  • Your lab records from the past two (2) years

How long will my first appointment last?

Anywhere from 30 minutes to two (2) hours depending on the patient. This allows for a thorough review of your history; a physical examination; and any lab testing deemed necessary. We also allow ample time for you to ask questions.

Will I be changing rooms to see other doctors in the office?

Yes. Most new patient evaluations involve several doctors and/or nurses.

Are my appointment charges billable to insurance?

Some of the charges may be billable to insurance. Exams, x-rays, and chiropractic manipulations (aka adjustments) are billable to insurance but coverage depends on your individual policy. It is the patient’s responsibility to contact their insurance company to verify what chiropractic coverage is in place (in-network or out-of-network depending upon which insurance company you have coverage with).

What about Functional Medicine? How is that billed?

Functional medicine or nutrition services are not billable to insurance at this time.

Will there be a potential for lab work and if so, how are labs billed?

Lab work results are very important and will typically assist the doctor in determining the plan of care. If prior lab work has not been completed, our doctors may recommend lab testing at your first appointment. This typically involves blood work or test kits.

Several lab companies offer insurance billing and others are cash only. If insurance billing IS available, the lab company will bill the lab to insurance, but it will be your responsibly to check your insurance coverage. If labs are necessary, additional testing and billing options will be discussed at the time the patient receives the lab.

Will I need supplements, and if so, how long will I have to be on these supplements?

Most patients with nutritional health concerns will have supplements recommended. Each supplement is chosen for the patient for a specific reason based upon the symptoms described to the doctor, as well as the results of any lab testing. The doctor will get into further details about the supplements ordered for you at your second appointment.

The intent is always for the patient to eventually lessen the number and/or dosage of supplements, but the timeline for this is different for each patient and is based upon the improvement of the patient’s condition over time. Often improvements are seen by 3-6 months and again at 9-12 months, however, results may take longer if patient fails to implement the dietary recommendations.

Due to Quality control, all Supplements are non refundable.

What happens after my new patient appointment?

After we receive your test results, we will call you to set up your next appointment. At this appointment, the doctor will go over your test results, your plan of care, and give you an estimate for length of care.

The billing department will meet with you to discuss financial aspects and discounted plans. Plans range from $900 to $2,500. Follow up appointments will be scheduled. These may include, but are not limited to, follow ups with the doctor, chiropractic adjustments, and dietary consultations.

 

I’m only here for chiropractic. What happens next?

Based on your signs and symptoms, X-rays may need to be completed as well as orthopedic testing. After the first few appointments, you will receive a doctor’s report. The doctor’s report will include information about your x-rays and a recommended plan of care. Adjustments will begin within the first few appointments. At this point, if you would like, you can speak with a member of our billing department about chiropractic care plans.

OFFICE HOURS


Monday
8:30am - 11:00am
3:00pm - 6:00pm


Tuesday
3:00pm - 6:00pm


Wednesday
8:30am - 11:00am
3:00pm - 6:00pm


Thursday
3:00pm - 6:00pm


Friday
8:30am - 11:00am


Saturday
Closed

Millpond Wellness Center
3650 Boston Road Suite 188
Lexington, KY 40514
(859) 219-0617

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